FAQ

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My Dubai 2017
  • PAYMENT & TICKETS

  • CAN I PAY FOR MY DESIRED BOOKING IN FULL IMMEDIATELY?

    Yes. Yes. Just select the full payment booking option.

  • CAN I PAY FOR MY DESIRED BOOKING IN INSTALMENTS?

    Yes. Yes. Just select the instalments booking option.

  • WHEN AND HOW SHOULD I MAKE THE INSTALLMENT PAYMENTS?

    We will email your instructions for your monthly instalments shortly after you secure your desired booking online.

  • WHEN AND HOW WILL I RECEIVE MY DUBAI VIP TICKETS?

    You will receive your MY Dubai VIP tickets within 72 hours of purchase. For instalment plans, you will receive your tickets within 72 hours after your final instalment payment.

  • WHAT IS AN E-TICKET?

    An E-Ticket is an electronically delivered ticket via email. You will need to take the booking reference or barcode - depending on the event - with you; either on your phone or as a paper print-out, along with ID to gain entry to the accommodation and/or events.
    You may also be required, if requested by the MY Dubai VIP, to provide the credit card that was used in the transaction. We recommend printing the E-ticket in full to avoid any issues.
    We cannot be held responsible for any issues arising if you do not take this reference/barcode with you.

  • HOW SECURE IS MY PERSONAL INFORMATION?

    MY Dubai VIP use a DigiCert certified 256-bit Secure Socket Layering and Stripe to process your payments and keep your details safe. We do not store your credit card details after the transaction is complete.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We take payments through Stripe merchant services, who accept Visa, Mastercard, Maestro, American Express and JCB and all debit cards.

  • I WANT TO RE-PRINT MY TICKET/MY TICKET HASN'T PRINTED PROPERLY/I'VE TORN MY TICKET.

    Please email us on Bookings@mydubai-vip.com, let us know what has happened and we will enable you to re-download and print your tickets.

  • HOW MANY TICKETS CAN I BUY FOR AN EVENT?

    The limit for ticket purchases for a single event in a single transaction is 6. The event promoter may request this to be lowered if the event is anticipated to have higher than normal demand to prevent any touting.

  • WHAT ARE THE BOOKING FEES OR HIDDEN CHARGES?

    Tickets purchased through MY Dubai VIP are subject to a per ticket, non-refundable booking fee. The prices displayed also include local taxes. To cover the costs of our ticket platform, Event Cube’s operations, a booking fee is charged on a per-ticket basis. We always try to make sure this is one of the lowest online for tickets. E-Tickets do not incur any additional charges than Event Cube’s processing fees, Physical Paper tickets will incur an extra printing and postage cost. What you see at checkout is what you will pay. There are no hidden costs.

  • MY TRANSACTION WAS DECLINED/UNSUCCESSFUL.

    Please ensure your card and billing address details are entered correctly. If you are still encountering problems, please contact us via bookings@mydubai-vip.com

  • HOW DO I GET A REFUND?

    MY Dubai VIP’s standard policy is that we are unable to offer refunds for ticket purchases unless the event is cancelled. This is outlined in our terms and conditions during purchase and is an industry-wide standard. Please ensure during your purchase that you are buying the correct number of tickets for the correct event. If you have any questions or queries about a purchase you have made, please contact us via bookings@mydubai-vip.com.

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